To some extent, these WILL occur from time to time. It's just the nature of Windows and its interface with Netscape. However, they can be minimalized by halting a WWW page from loading before attempting to move on to the next page or link. Just click the STOP button, then move on.

Netscape does recommend that you have at least 8 MB of RAM to run their program, and if you have less, then these errors will undoubtedly occur from time to time. Our recommendation for folks with 4 MB would be to shut down any running programs in Windows: Fax drivers, Virus protection, clocks, etc. And disable any drivers that are not completely necessary: CD-ROM drivers, etc.

For those of you who have 8 megs or more of memory there are certain other problems which may cause GPF's on your system:

• CONFIG.SYS:

  
  

  Your CONFIG.SYS should have the following information:
  

  DEVICE=himem.sys     (Make sure there is a reference to 'himem.sys'.)
  DEVICE=emm386.exe    (Make sure the reference is there.)
  buffers=20,0         (20 or more)
  stacks=9,256         (or try 18,128)
  files=50
  SHELL=C:\DOS\COMMAND.COM C:\ /E:2048 /P  (Make sure COMMAND.COM is there.)
  

  
  

• SYSTEM.INI

Edit the C:\WINDOWS\SYSTEM.INI carefully:

Locate the [BOOT] section of your SYSTEM.INI.

Find the following:

comm.drv --> should read: comm.drv=comm.drv


Locate the [386Enh] section of your SYSTEM.INI.

Find the following:

vcd --> should read: device=*vcd

• Video Drivers

  The following video card drivers have had problems:

  ATI Mach 32 & 64
Diamond Stealth 64
Cirrus Logic (CL-GD) 5424 & 5424
  

  If you have one of these cards you should update your video driver under Windows. You can get these from the following FTP sites:

  Cirrus Logic:    ftp.cirrus.com
  ATI:             ftp.atitech.ca
  Diamond:         ftp.diamondmm.com
  

• Multiple WINSOCK.DLL's

  One problem a lot of our customers have are multiple WINSOCK.DLL files floating around their systems. To correct this, go to DOS (or a program capable of searching your system for files), and run a program called MSD.EXE. Under FILE/FIND FILES, search out 'WINSOCK.DLL'. (Make sure you search sub-directories and all hard drives on your system.) If you have more then one copy under win3.xx then you have a problem. One Winsock directory should be in your PATH statement in your AUTOEXEC.BAT. For instance, if you have one WINSOCK.DLL in your Windows directory and another in your Winsock directory and both are in your PATH, you will run into problems. To solve this problem just remove the WINSOCK.DLL that you don't want to use or correct your PATH statement.

• 386 Enhanced Mode

  Run Windows 3.1 with the following command:

  WIN /3

  And make sure your swap file is permanent:

  Under MAIN icon click on CONTROL PANEL.

  Under CONTROL PANEL click on 386 Enhanced.

  Check your VIRTUAL MEMORY (Swap File) to make sure it says "Permanent".

  Under DOS, run the program"defrag" at least once a month.

• MEMMAKER

  
  

  At the DOS prompt type:

  MEM

  If at the bottom of the displayed memory information you don't see something about Expanded Memory then you will need to run a program called "memmaker". If you are unfamiliar with this program then give us a call at Webbworks. Basically you want expanded memory turned on when it asks you.

If you are using Netscape for the first time on our service, previously used it with a different dialer, online service, or connection software - then you may need to un-install it and re-install it (minus the dialer, of course). And in addition, if you have a version of Trumpet Winsock on your computer, you will need to rename WINSOCK.DLL to WINSOCK.OLD, re-install Netscape, then rename it back. Netscape sometimes will latch on to the wrong WINSOCK.DLL when installing.